Penn State Industries Reviews

Pennstateind.com offers customers the option to use online gift cards as a payment method. When checking out, shoppers can enter their gift card number on the "Shipping & Payment Methods" page to redeem the value of the card. The amount will then be applied to the sub-total of the order. Additionally, the website provides the ability to use coupon codes during the shopping process, where customers can apply the code in their shopping cart to see the discount reflected in their order's sub-total.

Pennstateind.com has a return policy that ensures customer satisfaction. If a return is necessary, customers are advised to contact the Customer Service department to receive a return authorization number (RMA), which must be displayed on the return package. All returns must be shipped pre-paid and include the original box and invoice. For a full refund, items must be in re-saleable condition and returned within 30 days of receipt, subject to inspection. A restocking fee may apply for products returned after 30 days. Exchanges for products ordered in error are not offered; instead, customers should return the item for credit and then purchase the correct item.

Regarding the shipping policy, Penn State Industries ships via UPS or USPS, and customers can specify a preferred carrier in the order comments. A minimum shipping and handling fee of $9.95 is charged, with prices for ground deliveries within the continental U.S. excluding Hawaii, Alaska, and Puerto Rico. For machinery labeled "FOB Philadelphia," specific charges will be communicated before order processing. International shipping is available, with the buyer responsible for all associated costs, including customs, duties, and taxes. Back orders will be canceled, and customers are encouraged to reorder on their next purchase order.

Pennstateind.com is renowned for its woodturning and pen making supplies, with several products standing out as particularly popular. The Bolt Action Pen Kits are a favorite among customers, offering a unique and interactive mechanism that appeals to hunting and target-shooting enthusiasts. The Slimline Pen Kits are also highly sought after, especially by those new to pen turning, due to their sleek and simple design. For woodturning aficionados, the mini lathes and lathe accessories are essential tools for creating detailed projects. Additionally, the starter pen kit packages and variety packs provide a comprehensive set of materials and tools for both beginners and experienced turners. These products, among others, have established Pennstateind.com as a go-to destination for quality pen making and woodturning resources.

Pennstateind.com charges a minimum of $9.95 for shipping and handling for any shipment. This applies to standard ground deliveries within the continental U.S., excluding Hawaii, Alaska, and Puerto Rico. For orders that exceed the minimum shipping charge, the combined shipping charge for all items in the order is applied. Ground shipping options are available, and the company makes an effort to ship parts and accessories within 1-3 business days of receiving an order. Delivery within the continental United States is expected within 3 to 8 business days. For international shipping, charges are computed by USPS and UPS, and customers will be advised of the actual shipping charges. Products such as waxes, finishes, machinery, etc., may only be shipped ground UPS, which restricts shipping to outside the continental United States. Customers are responsible for all shipping costs, including freight costs for the original product, warranty repairs, service, exchanges, product returns, and spare parts, as well as customs clearance, brokerage fees, duty, taxes, and other import expenses.